Rancho Peñasquitos

If you need to reschedule, please try to do so within 48 hours of your booking. We do not charge any fees to reschedule, but same-day rescheduling may incur a $15 fee if a provider was already en route or at the appointment.

We encourage you to conduct a walk-around with our cleaner both before and after the cleaning session. Please point out any specific areas that need extra attention. If you are not available for a post-clean walk-around, you may forfeit your eligibility for a refund or a re-clean.

We kindly ask that you maintain a generally organized environment in your home to help our cleaners work efficiently. If clutter obstructs our ability to clean properly (as determined by our provider), you forfeit your eligibility for a refund or a re-clean. However, our providers will still do their very best given the situation. If you need help with decluttering, please give us a call, and we can include that in the cost of the cleaning.

We hire San Diego’s top housekeepers, all of whom have a minimum of three years of residential cleaning experience gained through their own businesses, other referral agencies, or established cleaning companies. Our cleaners are background-checked, U.S. citizens, and English-speaking. They are industry veterans who stay updated with the latest and greatest cleaning techniques.

We offer a money-back guarantee and a 48-hour satisfaction guarantee to ensure your peace of mind. Our providers are thoroughly vetted, tested, recommended, and screened, giving you confidence in their reliability and professionalism. We have a 100% success rate in move-out clean deposit retrievals. Additionally, our service includes multiple checks and balances such as detailed checklists, walkarounds, and a robust notification system to ensure quality and consistency.

For same-day lockouts or if you are unable to provide parking for the cleaner, a full charge for the scheduled cleaning will apply. However, all cancellation fees can be applied as a credit toward a future cleaning. There will be an additional $15 charge to cover the provider’s gas and time from the previously missed cleaning. If you cancel with less than 24 hours’ notice (excluding same-day cancellations), there is a $50 cancellation fee, which can also be applied as a credit toward a future cleaning.