Home Cleaners in Carmel Valley

If you need to reschedule, please try to do so within 48 hours of your booking. We do not charge any fees to reschedule, but same-day rescheduling may incur a $15 fee if a provider was already en route or at the appointment.

We encourage you to conduct a walk-around with our cleaner both before and after the cleaning session. Please point out any specific areas that need extra attention. If you are not available for a post-clean walk-around, you may forfeit your eligibility for a refund or a re-clean.

We kindly ask that you maintain a generally organized environment in your home to help our cleaners work efficiently. If clutter obstructs our ability to clean properly (as determined by our provider), you forfeit your eligibility for a refund or a re-clean. However, our providers will still do their very best given the situation. If you need help with decluttering, please give us a call, and we can include that in the cost of the cleaning.

We hire San Diego’s top housekeepers, all of whom have a minimum of three years of residential cleaning experience gained through their own businesses, other referral agencies, or established cleaning companies. Our cleaners are background-checked, U.S. citizens, and English-speaking. They are industry veterans who stay updated with the latest and greatest cleaning techniques.

We offer a money-back guarantee and a 48-hour satisfaction guarantee to ensure your peace of mind. Our providers are thoroughly vetted, tested, recommended, and screened, giving you confidence in their reliability and professionalism. We have a 100% success rate in move-out clean deposit retrievals. Additionally, our service includes multiple checks and balances such as detailed checklists, walkarounds, and a robust notification system to ensure quality and consistency.

For same-day lockouts or if you are unable to provide parking for the cleaner, a full charge for the scheduled cleaning will apply. However, all cancellation fees can be applied as a credit toward a future cleaning. There will be an additional $15 charge to cover the provider’s gas and time from the previously missed cleaning. If you cancel with less than 24 hours’ notice (excluding same-day cancellations), there is a $50 cancellation fee, which can also be applied as a credit toward a future cleaning.